Last updated: 23rd June 2020
Our Approach To Your Data
We believe very strongly in your right to privacy, and in your right to control your data at all times.
We have consciously taken this approach when developing our Website and our Products. We have deliberately
avoided the use of tracking technologies, and have attempted to minimise as much as possible the data we
We do not sell or give information about our users to any third parties, except when strictly necessary as
detailed below. We consider your data to be a liability, not an asset.
Ideogram Products and how we use and disclose that data. The following definitions will be used throughout
"Software Product" means any software product developed by Ideogram.
"Downloadable Software Product" means any Software Product that can be downloaded
and installed on a machine, licensed under the relevant Licence Agreement.
"Website" means any website that is the property of Ideogram, including but not limited to
everything hosted under the top-level domains cursive-ide.com, and ideogram.co.nz.
"Cursive" means the Downloadable Software Product known as Cursive and the documentation
"Licence Certificate" is evidence provided to you by Ideogram of your purchase of a
Why We Collect Data
We collect data for various reasons, such as:
- To provide you with our software. We collect data that identifies
you as an individual or company, depending on the type of licence, when you purchase our Software Products.
This is required to create the Licence Certificate you need to run our Software Products. We only
collect data which you explicitly fill in to provide to us. You are not required to provide us with any data
to evaluate our software.
- To provide technical support. We may need to ask you for data to process support
requests, especially if it requires accessing data that you have already provided to us.
- As required by law. We may collect, use and disclose your personal data where required by
law, such as in response to a court order, valid subpoena, or other legal process.
- Third Party Service Providers. We use third party service providers as discussed in
Third Party Service Providers.
What We Collect
What we collect depends on the circumstances:
- Purchasing Software Products: When you purchase a Downloadable Software Product, we collect
and store information we require in order to create a Licence Certificate, generally your name or company
contact email address and possibly the name of the reselling company if applicable. We use a third-party
service provider to process your payment. This provider is governed by its own agreement as described
in Third Party Service Providers.
Reporting errors: When errors are submitted via our Software
Products they may contain
snippets of source code which may contain sensitive or personal data - you will always have the option to
submit the error without this information. Errors submitted in this way generally also include information
such as stack traces, which may reveal information about your project. We do not track your IP address when
submitting this information.
No information from any of these activities is used for any other purpose, or to compile any kind of profile
on our users.
Cookies and Other Tracking Technologies
We do not set any cookies on our Website, or use any other analytics or tracking technologies. Our third-party
payment service provider may place cookies during the purchase process, see
Third Party Service Providers for details on their privacy policies.
Children under the age of 16 cannot effectively consent to our use of their data, and thus should not provide
it to us. If we discover that a person under the age of 16 has submitted information directly to us, we will
delete the information from our systems.
Third Party Service Providers
- Paddle: Our order process is conducted by our online reseller Paddle.com. Paddle.com is
the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles
returns. They are a Payment Card Industry Data Security
Standard (PCI DSS) compliant organisation. They collect data during the payment process for, among other
- Amazon AWS: AWS is where we host our Website and the server part of our payment process. We
- Fastmail: Fastmail is our email provider. They store all our email, including copies of
- GitHub: GitHub is used to collect the error information as described under
Data retention and access to your data
At any time, you may ask for your data to be removed from our systems by writing to
email@example.com. We may retain
your information if it is required to comply with legal obligations.
At any time, you may request a copy of the information that we hold about you. To
do so, please contact: firstname.lastname@example.org.
Changes to this Policy
Policy from time to time. If we do amend this policy, we will communicate these changes via our Twitter account
and on our mailing list.
please let us know immediately by contacting email@example.com.